OUR CUSTOMERS ARE SERVICE PROVIDERS
The keyword Industry 4.0 covers target projects with which the industrial world can be transformed into a digital world through technologies. The focus is very much on the manufacturing industry.
The product world of 320EAST has a different focus. With our customers, who are service providers (operators), we help all those companies, which can become more and more a quality and ultimately an existence problem due to a lack of employees. In particular, industries that still rely on high staffing levels need simple, intelligent and affordable Service 4.0 solutions.
Industries of our customers
The Personal Caretaker is Back
A Service 4.0 from our customer INTRA Technologies
In the past, it was possible to design a service offering with people who had an eye for real estate on site. In the meantime, these people are missing and thus these services are difficult, very expensive or even impossible to provide in the traditional way. INTRA Technologies has also recognized this problem.
That is why our customer INTRA Technologies is now focusing on the possibility of offering a Service 4.0 with One-Stop-IoT-SaaS, which brings back this service in a completely new way. The customer is intelligently integrated into the service and an on-site inspection is replaced by the technical possibilities of One-Stop-IoT-SaaS. At the same time, a novel way of sending an “alert” to a whole group of recipients is created, which can then include the service provider itself, but does not have to.
INTRA Technologies successfully markets this line of business as HomeOK365 in 3 countries (UK, Australia and Japan). The ratings speak for themselves.
Service 4.0 thus becomes a universal tool for preventing operational disruptions.
A Service 4.0 from our customer CompanyOK
The CompanyOK product line from 320EAST is a versatile and adaptable solution for companies that do not want to take any risk of disruption.
Disruptions in the company often occur due to forgotten windows and doors after work. The consequences range from annoying damages to very expensive business interruptions, which often cannot be insured.
In order to be able to offer universal precautions for different risks, our sophisticated Service 4.0 technology is used. This is because CompanyOK can collect selected information in a targeted manner with sensors and cameras while complying with DSGVO regulations, evaluate it intelligently and delete the non-relevant parts before they are transferred to central servers and stored there. This new form of data processing (edge computing with sensors) already reduces the risk of data misuse by more than 90% in many areas of application. Data security with Service 4.0 is thus a core function of the service developed and operated in Germany.
If any disruptions are imminent, CompanyOK triggers an alarm that is sent to freely selectable end devices, 24/7. This is an intelligent alarm, which means that it also includes all the details of the sensors and cameras that are required to assess the situation.
There are only a few spatial limits for the application area of CompanyOK, due to the hardware being certified for indoor and outdoor use and being very easy to handle. The same applies to the area of application in different industries. CompanyOK is particularly suitable for owner-managed and medium-sized companies that want to enter the field of prevention without any technical effort.
The cloud-based solution also enables easy integration into the security infrastructures of larger companies thanks to worldwide and browser-based access to the information.
One example of how Service 4.0 is addressing the staff shortage.
A Service 4.0 from our customer AllOK
A look at different industries where people are employed in service shows the consequences already by the lack of attention that the service can give to the customer or the guest.
The AllOK product line from 320EAST has set itself the goal of offering an immediately usable solution (Service 4.0) for these industries, so that service areas that can no longer be looked after, or not well looked after, due to a lack of personnel, receive an active involvement of the customer or guest. This gives the customer or guest a way to actively draw attention to themselves or to service needs in general.
In addition to the targeted notification to the service employees through the technical possibilities of Service 4.0, the customer or guest is also given an “outlet” so that they do not feel “ignored”. In this way, the solution also counteracts any negative heating up of the customer’s or guest’s mood.
With AllOK, the service button is the central interface between the one-stop IoT SaaS and the customer or guest. This especially shows the strength of 320EAST as a manufacturer of its own hardware, which is adapted to the specific requirements and where the simplicity of use for everyone is the main focus. For people of all ages as well as for people with handicaps (e.g. physical or linguistic limitations). In addition, the hardware is completely language-independent, making it suitable for an international user audience without restrictions.
The hardware is designed for indoor and outdoor use. Battery runtimes of several months and an unrestricted radio range with available mobile connectivity are a special feature, as is the ability to be used indoors and outdoors.
When the customer or guest presses the button, tasks are generated and notifications are sent to the connected output devices (e.g. in the catering industry to the central cash register system, to mobile terminals or headsets of the service staff or to the supplied terminal for central task monitoring), which also include positioning. Repeated pressing leads to warning messages that represent the individual urgency. This enables a completely new type of modern personnel deployment planning in “service on demand”. This is because priorities will be visible in service in the future thanks to AllOK’s heat-map invention.
Since neither a power supply nor cabling is required for data transfer, this service button can be used flexibly anywhere. Due to its technical design, the solution can be used in all industries and thus has impressive international marketing potential.
Become our customer
Expand your business and lead your customers into a more digital future.
We have the opportunity ready for you to open up completely new markets with an innovative offering. If you already have a service offering in your industry and would like to expand it with Service 4.0 functions, we are very happy to hear from you.
Do you have a new business idea with which you would like to become a service provider? Feel free to contact us so that we can find out together how we can support you.
We can do technology. But more specifically, we can translate your requirements into one-stop IoT SaaS without any technical blah blah.
Get to know the strengths of our solution and get into the Service 4.0 business with us.
more Our customers use the one-stop IoT SaaS to offer easily bookable services with rental hardware – without waiting through lengthy technology projects. This now provides an immediate and affordable entry into digital transformation for labor-intensive service businesses, as it has already for industry. This solves long-term problems triggered by staff shortages, gradually upgrades the existing service organization to Service 4.0, and also enables new service offerings. Even those that in many cases were abandoned in the past due to staff shortages or were no longer profitable because of personnel costs. In the meantime, new service companies are also emerging that are successfully offering business ideas as Service 4.0 in the market with one-stop IoT SaaS. close
About Service 4.0
Our customers use the one-stop IoT SaaS to offer easily bookable services with rental hardware – without waiting through lengthy technology projects. This now provides an immediate and affordable entry into digital transformation for labor-intensive service businesses, as it has already for industry.
This solves long-term problems triggered by staff shortages, gradually upgrades the existing service organization to Service 4.0, and also enables new service offerings. Even those that in many cases were abandoned in the past due to staff shortages or were no longer profitable because of personnel costs.
In the meantime, new service companies are also emerging that are successfully offering business ideas as Service 4.0 in the market with one-stop IoT SaaS.